Microsoft 365 Co Pilot in Social Care - Microsoft

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2 ways technology can help reduce the admin burden for social care professionals by Kenya McKenzie-Jones, Senior Digital Strategist, Microsoft.

Imagine if you could spend more time in direct work with children and young people? In a recent survey, more than half of Social Workers felt they didn’t have enough time to spend with service users, with high administrative loads cited as a major source of stress1. How can you harness the power of technology to reduce your admin burden?

Microsoft 365 Copilot is integrated into the apps you already use every day, freeing you to focus on the most important work and less on the busy work. Agencies like the Illinois Department of Children and Family Services are already using Microsoft Teams to better collaborate with children, families and case workers. Taking this one step further, Microsoft 365 Copilot can work alongside care professionals to unlock productivity. Here’s 2 ways Copilot can free up time and effort for social care professionals:

  1. Report writing. Get help drafting your supervision notes and inspection reports – no need to start from scratch. Copilot in Word writes, edits, summarises, and creates right alongside you. With only a brief prompt, Copilot in Word will create a first draft for you, bringing in information from across your organisation as needed. Copilot can add content to existing documents, summarise text, and rewrite paragraphs to make it more concise.
  2. Multi-agency collaboration. Need help keeping track of emails across your multi-disciplinary teams? Copilot in Outlook works with you in your inbox and messages so that you can spend less time on email triage and more time on communicating – better, faster, and more easily. Summarise lengthy, convoluted email threads with multiple people, and quickly find open questions that have yet to be answered. Respond to an existing email with a simple prompt, or turn quick notes into crisp professional messages.

The responsible use of AI technology can free up time and effort for Social Care teams, creating more capacity for direct work. Microsoft 365 Copilot is guided by AI principles and Responsible AI Standard, designed to put the human user in control.

Find out more today: Microsoft 365 Copilot.

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